Return & Refund Policy

At SEALIGHTLIGHT, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help. Please review our return and refund policy below.

1. Return Eligibility

We accept returns within 14 days of the delivery date under the following conditions:

• The item must be unused, unworn, and in its original condition with all tags and packaging intact.

• Proof of purchase (order confirmation or receipt) is required.

• Items marked as final sale, customized, or gift cards are non-returnable.

2. Return Process

1. Request a Return: Contact us at support@ncfsmedia.site with your order details and reason for return.

2. Approval & Instructions: Once approved, we will provide return instructions, including the return address.

3. Ship Your Return: Pack the item securely and send it back using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

4. Inspection & Refund: After receiving the return, we will inspect the item and process a refund within 7 business days to your original payment method.

3. Refunds

• Refunds will be issued after the returned item has been inspected and approved.

• Original shipping costs are non-refundable unless the return is due to a product defect or shipping error.

• Refunds may take 7 business days to reflect in your account, depending on your payment provider.

4. Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the desired product.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the issue. We will arrange for a replacement or full refund at no additional cost.

6. Cancellations

Orders can only be canceled within 72 hours of placement. Once an order is processed, it cannot be canceled.

7. Contact Us

For any questions regarding returns or refunds, please contact us:
📧 Email: support@ncfsmedia.site

We appreciate your trust in SEALIGHTLIGHT and strive to provide the best shopping experience for you!